Privacy Policy

Data Controller

SketchLine Courses, London, UK. Email: [email protected]

Information We Collect

• Account details and contact information (name, email, phone)
• Course preferences, learning activity, progress and feedback
• Technical data such as IP address, device, browser, and approximate location
• Support correspondence and ticket metadata
• Payment confirmations and fraud checks (processed by our payment providers; we do not store full card numbers)

Purposes of Processing

• Provide and improve our courses and platform functionality
• Account management, authentication, and security
• Customer support and service communications
• Personalisation of content and learning recommendations
• Compliance with legal obligations and prevention of abuse/fraud
• Marketing with your consent and the ability to opt out at any time

Legal Bases

We process personal data under the UK GDPR and EU GDPR on the following bases: contract (to deliver the service you requested), legitimate interests (to maintain and secure the platform, prevent fraud, and understand service usage), and consent where applicable (e.g., optional marketing or non-essential cookies).

Data Retention

We retain your personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention periods include active account duration plus a short archival period. You can request deletion at any time, and we will remove or anonymise data unless retention is legally required.

Your Rights

• Access to your data and a copy in a portable format
• Rectification of inaccurate or incomplete data
• Erasure (“right to be forgotten”)
• Restriction of processing
• Objection to processing, including direct marketing
• Data portability
• Withdrawal of consent at any time (where processing is based on consent)

To exercise these rights, contact us at [email protected]. We may need to verify your identity and may ask clarifying questions to process your request securely.

Cookies

We use essential cookies for preferences, authentication, and session continuity. Non-essential cookies (e.g., analytics or marketing) are used only with your consent where required. You can adjust cookie preferences via our cookie banner and through your browser settings.

Processors and Sharing

We use carefully selected processors to host our platform, deliver communications, process payments, and provide analytics. These processors act on our instructions and are bound by data protection agreements. We do not sell your personal data.

International Transfers

Where personal data is transferred outside the UK or EEA, we ensure appropriate safeguards such as adequacy decisions, UK/EU Standard Contractual Clauses, and supplementary measures as necessary to protect your information.

Security

We implement technical and organisational measures including encryption in transit, strict access controls, monitoring, and regular reviews. No method of transmission or storage is completely secure; if we detect a breach affecting your data, we will notify you and applicable regulators where required.

Children’s Data

Our services are not directed to children under 16. If you believe a child has provided us with personal data without appropriate consent, contact us and we will take steps to remove such information.

Automated Decision-Making

We may use limited automation to personalise learning paths and detect abusive behaviour. These processes do not produce legal or similarly significant effects without human review.

Supervisory Authority

If you have concerns, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local EU supervisory authority.

Changes to This Notice

We may update this policy to reflect changes in law or our practices. Material changes will be highlighted within the service. Continued use of our services after changes indicates acceptance of the updated policy.

Contact

[email protected] • +44 20 7123 4567

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